Support Associate (Part-Time)

Who are we?

VOOM & SkyWatch are two insurance brands operated by a fast-growing, profitable global InsurTech company. We use technology, data, and AI to build and distribute innovative insurance products for aviation, mobility and other underserved markets. We operate across the US and Canada, serve tens of thousands of customers, and have issued hundreds of thousands of policies. The company has raised $22 million from leading investors.

What are we looking for?

We're looking for a part-time (student) Support Associate to join our team in Tel Aviv and help deliver an outstanding experience to our US-based aviation & drone insurance customers.

You'll be the point of contact for customers with questions, requests, or issues, helping them find solutions and making sure they have a positive experience with us. You'll work with tools like Zendesk and internal portals, learn our products and processes, and take ownership of customer inquiries from start to finish.

This is a great opportunity for someone who enjoys working with people, is comfortable with technology, and likes solving problems. You don't need to know everything from day one. We're looking for someone who's eager to learn, takes initiative, and wants to grow with the role.

What you’ll do

• Deliver exceptional customer experiences and support our aviation & drone pilots by providing clear, friendly, and effective assistance throughout their customer journey.
• Respond to customer inquiries by email and phone, providing professional, and helpful support.
• Investigate customer issues, troubleshoot problems, and follow through until they're resolved.
• Spot recurring issues and share ideas on how we can improve the customer experience.

Requirements

• A native written and spoken English. An American accent is a strong advantage.
• Previous experience in customer service, sales, hospitality, or another customer-facing role.
• A quick learner who is comfortable working with new systems and technology.
• Strong communication skills and a genuine enjoyment of helping people.
• A practical, problem-solving mindset and attention to detail.
• Someone who takes ownership, works independently, and knows when to ask for help.
• A positive, can-do attitude and a willingness to be part of a team.
• Availability for 4–5 shifts per week, until 1:00 AM, to accommodate our North American customers.
• Startup experience - a strong advantage

Why Join Us?

• Get hands-on experience in a growing technology company operating in international markets.
• Work with a supportive team where your ideas and contributions matter.
• Learn new tools, develop your customer service skills, and take on more responsibility over time.
• Be part of a company that's using technology to rethink a traditional industry.
• Enjoy a hybrid role with flexible working conditions and a chance to make a real impact.

Ready to take off with us? We'd love to hear from you!